EXECUTIVE SUMMARY 5
METHODOLOGY 10

MARKET SIZE 12
Budgets – Per site spending on SIS 13
New Product Purchases 13
Annual Support Fees 15
SIS Spending as a % of Tech Budgets 16
Market Penetration 18
Intent to Purchase 19
General Profile of Likely buyers 19
Timing Of Purchase 21
Market Site Projections 24

COMPETITIVE FRAMEWORK 26
Market Share – Installed Base 27
A Note on market share calculations. 27
Market Share Tiers 28
Market Evolution - The Last 10 Years 31
Brand Awareness 34
Brand Preference 36

MARKET PROFILE 39
Customer Satisfaction 40
Customer Satisfaction Levels By Job Category 40
Causes of Disatisfaction 42
Product Lifecycle 45
Critical Features and Services 47
Pricing Models 49
Pricing – Up-Front or Rental 50
Pricing Metrics 51
Price Sensitivity 52
Purchasing Process 54
Influence on decisions 54
Sources Of Product Information 57
Impact of NCLB on the Market 59
SIS Is The Primary NCLB Reporting Tool 59
NCLB Impact On Upgrades, Purchases, and Replacements 61

INFRASTRUCTURE 63
Interoperability 64
Will the Market Require Interoperability? 64
What Standards Will Succeed? 65
Teacher Access 67
How Do Teachers Enter Data Into the SIS Today? 67
Site-Based vs. Centralized 70
Remote Hosting - DOA 72
Network OS Share 74
Hardware Server Platforms 76